Betting Rules

By opening an account, placing a bet or using a betting service, you confirm that you have read and accepted the rules that apply to that service. These rules are designed to explain how bets are placed, accepted, changed, cancelled and settled. Additional terms may appear on a particular betting slip, game screen, event page or promotional offer. If a specific product rule conflicts with a general rule, the product rule will normally apply to that product.

You must meet the minimum legal age and any other eligibility requirements that apply in your location. You must also be physically located in a place where the relevant service is permitted. Laws and restrictions can differ between Australian states and territories, and may also differ according to the type of betting or gaming product involved. You are responsible for checking that your use of the service is lawful before creating an account or placing a bet.

• Only one personal account should be created unless an authorised exception is clearly stated.
• Your account must be registered in your own name and used only by you.
• You must provide information that is accurate, current and complete.
• You must keep your login details private and take reasonable steps to prevent unauthorised access.
• You must not use the service on behalf of another person or allow another person to place bets through your account.
• You must not use the service for unlawful activity, fraud, money laundering or any form of market manipulation.

Identity, age, location and payment checks may be required before an account can be used fully or before funds can be withdrawn. If information cannot be verified, or if an account appears to breach these rules, access may be restricted while the matter is reviewed. Any action taken will be handled in accordance with the applicable terms and legal requirements.

Before placing a bet, check the selection, market, odds, stake, potential return and any conditions shown on the betting interface. A bet is not necessarily accepted simply because it has been submitted. Acceptance occurs when the bet is confirmed by the service and recorded in your account or betting history. You should keep the confirmation or reference shown after a successful placement.

A bet may be rejected, delayed, amended or cancelled where there is a technical issue, a pricing error, a market suspension, a duplicated submission, a suspected breach of the rules or another valid operational reason. If a displayed price or market detail is clearly incorrect, the bet may be reviewed under the applicable error provisions. The outcome of a review may include settlement at a corrected price, cancellation of the affected bet or another remedy permitted by the relevant rules.

• You are responsible for checking your bet before confirming it.
• A bet cannot normally be changed after acceptance unless the relevant product expressly allows a change or cash-out function.
• A pending bet may remain unsettled until the market is completed and the required result is verified.
• A bet placed after a market has been suspended or closed may be rejected or declared void.
• The stake, odds and possible return shown at confirmation should be checked against your account history.
• If a transaction appears incorrect, retain the relevant details and raise the issue through the available support process.

Odds may be displayed in a particular format and can change before a bet is accepted. The odds applicable to a confirmed bet are those recorded at acceptance, subject to any clearly stated error, voiding or correction rule. A displayed potential return is an estimate based on the information available at the time and may be affected by the result, the terms of the market and any applicable deductions or restrictions.

Where a betting product permits multiple selections, all selections must satisfy the relevant conditions before the bet can be settled as a winning multiple. A selection that is void, cancelled or unable to be settled may be treated according to the specific rules of that market. Different products can use different treatment, so the applicable market information should always be read before confirming a bet.

Sports, racing and event markets are settled using the official result or other recognised result source stated in the market rules. Results may be confirmed only after an event has finished and any necessary review, protest, appeal or verification process has been completed. A result announced during a live broadcast may not be final for settlement purposes.

The definition of an event, competitor, team, player, venue or time period is determined by the market description. For example, a market may refer to the result at the end of regular time, the final result after extra time, a specified period, or a particular stage of a competition. Unless the market says otherwise, events such as extra time, shoot-outs, appeals or later amendments may be treated in a specific way. Always review the wording of the market before betting.

• If an event is abandoned, postponed, rescheduled or materially changed, the market may be suspended, voided or settled under its individual rules.
• If a competitor or team does not take part, the affected bet may be treated differently depending on the market and product.
• If an event is interrupted, the rules may specify a minimum period or other condition for bets to remain valid.
• A dead heat, tie or shared result may be settled under the dead-heat or equivalent provision shown for the market.
• Markets may be suspended when important information is changing or when the accuracy of prices cannot be maintained.
• Later corrections to an official result may be considered where the applicable rules permit a settlement review.

Live or in-play markets carry additional risks because prices and event information can change quickly. Delays may occur between an event happening, being displayed and being reflected in the betting interface. A bet may be accepted at a price different from one recently displayed, or may remain pending while information is checked. You should not assume that a live display is immediate, complete or error-free.

Where a market depends on statistics, rankings, timing, performance data or another measurement, the source and definition used for settlement may be identified in the market rules. Statistics displayed for information may not be the same as the official statistics used for settlement. If the market description is unclear, do not place the bet until you understand what outcome is being measured.

Casino, virtual, instant and other games are governed by the rules displayed for the individual game. Those rules should explain how a round starts, how the result is generated or determined, what counts as a winning outcome and how any return is calculated. Game rules may also explain features such as free spins, bonus rounds, multipliers, jackpots or progressive elements where they are available.

A game round is generally treated as completed when the relevant result has been generated and recorded by the system. If a connection is interrupted, do not repeatedly submit the same action until you have checked your account or game history. A delayed display does not necessarily mean that a round was not completed. The recorded transaction and game result may be used to resolve a discrepancy, subject to system checks and the applicable rules.

• Read the paytable, help screen and game rules before playing.
• Check the stake and selected options before starting a round.
• Do not use software, devices or methods designed to interfere with game operation.
• Do not exploit a known error, malfunction or incorrect game display.
• A game may be paused, withdrawn or made unavailable for maintenance, technical reasons or compliance purposes.
• Where a malfunction affects a game or result, the affected play may be reviewed under the applicable terms.

Any promotional play, bonus feature or reward is subject to the terms shown with that offer. Those terms may include eligibility conditions, playthrough requirements, expiry provisions, permitted games and withdrawal restrictions. Promotional rules do not replace these Betting Rules, the game rules or the general account terms.

Winning and losing bets are settled after the relevant result has been confirmed in accordance with the applicable market or game rules. Settlement information should be checked in your account history. If a bet is declared void, the usual result is that the stake is returned, but the treatment of a void selection in a multiple bet may depend on the product rules. A returned stake is not the same as a winning return.

You must review account activity and report any suspected error, unauthorised use or unusual transaction as soon as possible through the available support process. Keep your password secure, avoid sharing access to your device and sign out when using a shared device. The account holder remains responsible for activity carried out using valid account credentials unless applicable law requires otherwise.

The service may apply safeguards to protect players, the platform and the integrity of betting. These can include identity checks, payment reviews, transaction monitoring, account limits, market restrictions, suspension of activity or requests for further information. Such measures may be applied where required by law, where unusual activity is identified or where the accuracy and fairness of a market or game needs to be protected.

Play responsibly

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and only use money you can afford to lose. Take regular breaks and avoid betting when you are upset, under pressure, affected by alcohol or otherwise not making clear decisions. Never chase losses by increasing stakes or continuing for longer than planned.

• Set personal spending and time limits where those tools are available.
• Use account breaks, self-exclusion or other restriction options if betting is no longer enjoyable or controlled.
• Do not ask another person to place bets for you or use another person’s account to avoid a restriction.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• If you believe a bet, game or account issue has not been handled correctly, use the available complaints and support process.

These Betting Rules are intended as general information and do not remove any rights or protections provided by Australian law. Rules may be updated when products, systems, legal requirements or operational procedures change. The version available on the website at the time of use should be reviewed regularly. If you do not understand a rule, stop before placing a bet and seek clarification through the available support channels.